An Unbiased View of Samanaga

An Unbiased View of Samanaga

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Here's the detailed description of Samanage. Achieve a brief idea of its special features and Fantastic Positive aspects.

Potentially the most common constructive opinions about Samanage is its trustworthy customer assist. “We can easily Get hold of them by way of chat, e-mail, cell phone… the options give us plenty of overall flexibility,” mentioned a single of numerous satisfied consumers.

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The one disadvantage is if you don’t require Some capabilities, your provider desk may be carrying avoidable baggage and cost. Head that Samanage is ITIL-compliant; in the event you’re not gunning for rigorous specifications or for those who’re a small or medium participant, You should definitely be very clear regarding your particular desires throughout price tag quotation to avoid purchasing unused additional capabilities.

We talked to Doron Gordon, founder & CEO of Samanage, and requested him a couple of queries that we hope reveal somewhat more details on Samanage being a program and its role in supporting your function.

Between stints being a journalist, I have labored being an IT expert, program advancement supervisor, and marketing and advertising govt for several firms, including Microsoft, the place I was a senior complex product manager for Home windows Server. My aim is on organization tech reviews at PCMag

Samanage does not have almost everything a superb aid desk Answer ought to have, but it surely does present quite a few functions that are important to ITIL, including problem, incident, and alter management. Samanage has a satisfying aesthetic, is reasonably simple to use as you get accustomed to it, and given its element breadth you are going to certainly obtain the appropriate Device for the task someplace while in the suite.

This major look at is the place most agents will invest their time and it can be thoroughly configured; vital information and facts for instance owing dates as well as the requestor could be shown in the main perspective, preserving you from needing to click on Every incident when triaging.

The vendor provides supscription price quotation according to the number of brokers (ticketing) and products (asset administration) your organization has to make certain your pricing program matches your specifications. It’s also feasible to include fees for unrestricted property and brokers.

Elevating a completely new incident opens a blank incident Together with the requester's identify instantly populated. Blank fields to generally be filled in incorporate a classification and subcategory. This is the only support desk program I tested that makes provisions for subcategories.

One example is, a skipped weekly anti-virus routine maintenance sends off a warning, while a missed quarterly job alerts us that a vital process has actually been disregarded and may open our databases to doable hacks. Other noteworthy functions of Samanage SLA are:

You can certainly request concerns about your selling price estimate via customer care or Dwell chat. You are able to find out more about Samanage rates here.

SolarWinds strategies to include the website Samanage solutions to its IT Functions Administration portfolio starting in Q2 2019. The SaaS-primarily based presenting will complement the on-premise merchandise the business presents now to serve the demands of IT businesses at enterprises of all sizes – in the SMB to the large business.

Check out alternative software package alternatives which can fulfill very similar requirements as Samanage. Consider their options, pricing, and user comments to search out the perfect suit for your requirements.